Widerrufsrecht
RETURN AND REFUND POLICY
Last updated: [DATE]
We want you to feel confident when ordering from Dream Sleep. This policy explains your statutory cancellation rights and our additional voluntary 30-Night Money-Back Promise.
- 30-NIGHT MONEY-BACK PROMISE
You may request a return within 30 calendar days after receiving your order.
Normal trial use of Dream Sleep is covered by this promise. To qualify for a full refund, the device, charging case and included accessories must be returned. Any promotional gifts included with the order must also be returned.
Products that have been deliberately damaged, altered, misused or returned incomplete may not qualify for a full refund.
Our 30-Night Money-Back Promise is voluntary and is provided in addition to your statutory consumer rights. It does not replace, restrict or remove those rights.
- STATUTORY RIGHT TO CANCEL
Customers protected by UK distance-selling rules generally have the right to cancel an online order without providing a reason.
You may notify us of your decision to cancel within 14 days after receiving the goods. After notifying us, you must normally return the goods within a further 14 days.
To exercise your right to cancel, email us at [SUPPORT EMAIL] with your name, order number and a clear statement that you wish to cancel the order.
- HOW TO REQUEST A RETURN
To request a return:
- Email [SUPPORT EMAIL] within the applicable return period.
- Include your full name and order number.
- Wait for our return instructions and confirmed return address.
- Package the product securely and send it using a tracked delivery service.
Returns must be sent to:
[RETURN ADDRESS]
Please do not send a return to an address shown on the original shipping package unless we confirm that address in writing.
- RETURN SHIPPING COSTS
Unless the product is faulty, damaged upon arrival or incorrect, the customer is responsible for the return shipping costs.
If we accept that a product is faulty, damaged upon arrival or incorrect, we will cover reasonable return shipping costs or provide an appropriate return method.
Original standard delivery costs will be refunded where required under statutory cancellation rights. Any additional amount paid for express or premium delivery is not refundable beyond the cost of standard delivery.
- CONDITION OF RETURNED PRODUCTS
Normal trial use is permitted under our voluntary 30-Night Money-Back Promise.
Customers are responsible for packaging returned products securely. We may make a lawful deduction from the refund where a product has been damaged, misused or handled beyond what is reasonably permitted under the applicable return right.
This does not affect rights relating to faulty, damaged or incorrectly described products.
- BUNDLES AND PROMOTIONAL GIFTS
Bundles must be returned with all included Dream Sleep devices, charging cases, accessories and promotional gifts to qualify for a full bundle refund.
If part of a bundle or a promotional gift is not returned, we may adjust the refund to reflect the items retained, where permitted by law.
- DAMAGED, FAULTY OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product is damaged, faulty or incorrect, contact us promptly at [SUPPORT EMAIL]. Include your order number, a description of the problem and clear photographs or videos where reasonably possible.
Products must be as described, of satisfactory quality and fit for their intended purpose. Nothing in this policy limits your statutory rights concerning faulty or incorrectly described goods.
- REFUNDS
After receiving and inspecting your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Refunds will normally be processed within 14 days after we receive the returned goods or acceptable evidence that they have been sent back, where required by law.
Your bank or payment provider may require additional time to display the refund in your account.
- ORDER CANCELLATIONS
If you wish to cancel an order before it has been dispatched, contact us immediately at [SUPPORT EMAIL].
We will try to stop the order, but cancellation cannot be guaranteed after processing or dispatch has begun. If the order has already been dispatched, it must be returned according to this policy.
- EXCHANGES
We do not currently offer direct exchanges. If you require a different product, return the original order according to this policy and place a new order separately.
- CONTACT
For questions, cancellations or return requests, contact:
Dream Sleep
Email: [SUPPORT EMAIL]
Business address: [BUSINESS ADDRESS]