Versand

SHIPPING POLICY

Last updated: [DATE]

  1. SHIPPING DESTINATIONS

We currently ship Dream Sleep orders to customers within the United Kingdom.

  1. ORDER PROCESSING

Orders are normally processed within [PROCESSING TIME] business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day. During busy periods, processing may take slightly longer.

  1. ESTIMATED DELIVERY TIME

Standard delivery normally takes approximately [DELIVERY TIME] business days after dispatch.

Delivery times are estimates and may occasionally be affected by carrier delays, customs procedures, severe weather, public holidays or other circumstances outside our reasonable control.

Unless a different delivery period has been agreed with the customer, orders will be delivered within the period required by applicable consumer law.

  1. SHIPPING COSTS

Standard tracked shipping: [FREE / £AMOUNT]

Any available shipping methods and their complete costs will be displayed at checkout before payment is completed.

  1. ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation email containing their tracking information after the order has been dispatched.

Tracking information may take up to 48 hours to update after dispatch.

  1. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error, contact us immediately at [SUPPORT EMAIL]. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

  1. CUSTOMS, IMPORT TAXES AND DUTIES

Orders may be dispatched from outside the United Kingdom.

Any applicable customs duties, import VAT or handling charges are [PAID BY DREAM SLEEP / THE CUSTOMER]. Where the customer is responsible for these costs, this will be clearly communicated before the order is completed.

Customs processing may occasionally cause delivery delays that are outside our reasonable control.

  1. DELAYED OR LOST ORDERS

If your tracking information has not updated for several days or your order has not arrived within the estimated delivery period, contact us at [SUPPORT EMAIL] with your order number.

We will investigate the shipment with the delivery carrier and provide an appropriate solution. Please do not submit multiple claims for the same shipment.

  1. DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery. If it arrives damaged or you receive an incorrect product, contact us promptly at [SUPPORT EMAIL] and include your order number and clear photographs of the issue.

Accepted damaged or incorrect orders will be handled without additional return costs to the customer.

  1. SEPARATE SHIPMENTS

Orders containing multiple products or promotional gifts may occasionally arrive in separate packages. When this happens, additional tracking information may be provided. Customers will not be charged additional shipping costs solely because an order is divided into separate shipments.

  1. RETURNS

Shipping rules for returns, including the 30-Night Money-Back Promise, are explained in our Return and Refund Policy.

  1. CONTACT

For questions concerning delivery or tracking, contact:

Dream Sleep
Email: [SUPPORT EMAIL]
Business address: [BUSINESS ADDRESS]